Job Description

Full job description

Key Responsibilities:

• Provide exceptional customer service, addressing client needs, and ensuring a positive experience during their visit.
• Assist clients in booking appointments, making changes to existing appointments, and handling cancellations, both in person and over the phone.
• Handle client inquiries, providing information about services.
• Manage and maintain the waiting area, ensuring it is clean, tidy, and inviting.
• Efficiently manage the appointment schedule using the salon's booking software.
• Notify clients of any appointment changes or delays and reschedule as necessary.
• Handle basic administrative tasks, such as filing, data entry, and organizing client records.
• Answer incoming phone calls promptly and professionally, addressing client inquiries or directing calls to the appropriate staff member.
• Respond to email inquiries in a timely and courteous manner.
• Maintain cleanliness and organization in the reception area.

Requirements:

• Proven experience in a receptionist role in industry like- clinic dermatech, kaya, dermapurity.
• Must have management experience
• Excellent communication skills, both verbal and written.
• Strong interpersonal & management skills and a friendly, approachable demeanor.
• Should have knowledge about excel.
• Age should be between 28-35 years.
• Salary depending on the experience.

Job Type: Full-time

Application Question(s):

May I know your current salary?

Experience:

Microsoft Excel: 1 year (Preferred)

RECEPTIONIST: 1 year (Preferred)